Operations
Simplify Before You Automate
Automation amplifies what already exists. Before investing in AI or automation, organizations need to understand whether they are automating a well-designed process or locking in a broken one.
Insights
Insights
Perspectives on transformation, operations, technology, and the work of building and scaling organizations.
Transformation
The Operating Model Is the Strategy
Most strategy failures are not failures of ideas. They are failures of operating model. The organization was not designed to execute the strategy it had chosen.
Leadership
What Transformation Actually Requires
Transformation is not a technology project or a reorganization. It is a sustained effort to change how an organization operates, and that requires clarity, leadership, and the patience to do the hard work.